New Year, New Resolutions?

Happy New Year!

New year, new profile picture, ready to rock ‘n roll into 2015.  Resolutions?  No.

Resolutions are like diets – short term, no thought put into them and eventually they are forgotten.  What I am doing is making changes – changing the way I do business, changing the way I take care of myself.

No longer will I use the excuse that I don’t have time:  Time to increase my social selling presence; Time to go back and look at our marketing plan from last year; Time to get on the treadmill more.

Having no time is absolutely the truth and the reason we don’t get things done – it’s the truth, but it’s an excuse.

Am I going to find more time?  No.  However, I am going to rearrange my priorities and devote x number of hours to the things I lost sight of and let slip through the cracks.

So if anyone out there is like me and needs more time to get things done, you won’t find that time.

Whatever changes you make in your life or business, don’t put any more pressure on yourself than you already have – do it in baby steps.  That’s why you won’t see a daily presence of me or Tech.Sell on LinkedIn right away, but you’ll start seeing us more often.

And my treadmill won’t see me daily just yet either.  Baby steps!

 

 

Training – SIMPLE KEY to CRM Success

What’s the simplest way to start and keep your CRM program moving forward?

TRAINING!

loistrn

Too many companies “save money” by ignoring training or by trying to figure it out themselves. For a minor investment why not enlist the aid of the experts to teach you the shortcuts and most productive uses of your CRM program. Start with a 1 hour on-line training session for GoldMine, Nimble, Pipeliner. See what happens when you have a little experience on your side!

“Oh wow I never knew you could do that!”

“Now I Get it”

“This is REALLY cool!”

“How come no on ever showed us that before?!”

We’ve lost track of the number of companies who have called us saying, “we’ve had GoldMine for years, but we really don’t use it for much more than an address book and calendar.” Learn the basics then turn on the juice!

  • Organizing your data for fun and profit
  • Creating filters groups and queries
  • Marketing with email templates
  • Automated follow up
  • Lead tracking
  • Add a sales process
  • Opportunity Management
  • Reporting to track key measurements

How do you know when people are trained?  When they “get it”! When they eagerly use the software to get their job done everyday.

Why choose Tech.Sell for your CRM training?

  • Tech.Sell has been applying the power of CRM – GoldMine and other CRM programs – through training and support since 1995.
  • We customize our training to directly answer your questions and the needs of your organization.
  • We offer on-line and on-site, one-on-one or group training, basic, intermediate and admin.

Convenience

  • We offer onsite, web based, one-on-one, or admin training.
  • On-line training is fast and eliminates travel expense for remote users.
  • On-line training also allows splitting the training into chunks of time – eliminating the dreaded “dead brain cells syndrome”
  • Breakfast brainstorms or lunchtime learning sessions accomplish a lot in a little time.

Experience

  • Our background is sales management, sales process, customer service and marketing
  • We have been certified GoldMine Trainers for 19 years.
  • The Manager Coaching Program teaches owners and managers to use your CRM as a management tool.

Personalized Training

  • Customized agendas focused on your specific needs – no time wasted on features you will not use, at least not right away.
  • Provide Basic, Intermediate, Advanced, Sales and Marketing Admin, Technical Admin
  • There are no hopeless cases.
  • There are no stupid questions.

If you have time to read a book great, but if you need results quickly, contact Tech.Sell.  Call (847-382-4500), email (lhursey@techsell.net) or complete the form below.  

(Sorry for the need to enter those funny characters at the bottom, but it eliminates tons of spam – thank you!)

Upgrade GoldMine – Get Free Time from Tech.Sell

Tech.Sell wants to give you a half hour of free support IF you upgrade your GoldMine to the current version and build.

Why upgrade?

No More Compatibility Issues

You might be starting to have compatibility issues with Windows on workstations, your server and integration with Microsoft Office programs.  The current version of GoldMine is compatible with Windows 8.1 and Windows Server 2012.  In addition, integration with Office 2013 is compatible (32-bit only, NOT 64-bit).  In addition, because GoldMine uses HTML formatting in many areas of the program, you need to be compatible with Windows Explorer – even if it;s not the default browser.

So if you’re planning to update the Microsoft Office or operating systems on your workstations or server, better make sure it’s compatible with your older version of GoldMine.


Email Marketing

GoldMine has its own feature for e-marketing, but does not have a method to auto track the campaign results or handle bouncebacks.  GoldMine now integrates with Constant Contact.  If you already have a Constant Contact account, the campaign results can be imported automatically into GoldMine, providing a list of “opens”, “clicks” and “bouncebacks”.  In addition, each result creates a history record to the linked contact record.  If you do not have a CC account, you can sign up for a trial and see how it works with GoldMine.


Social Media

See you contacts in “real time”.  What’s going on with them or their company?  Whether it’s LinkedIn, Facebook, Twitter or Google Plus, you can click on the GM+View tab on any contact record, select the social media program from a drop down list and display the company or contact info from the current record.  If you don’t use social media now, it’s likely you will in the near future.  Social Media is becoming the easiest and quickest way to get your name out to everyone and at the same time you can learn more about your contacts.

This offer is only good for the month of July!  You must have your order in by July 31st.

*If you are on the Premium Edition, you need to be current on your GoldMine Maintenance and Support agreement in order to upgrade.  Call us and we can find out how much the reinstatement will cost.  Once you get reinstated, you can get the installer for free.  We can help you with the upgrade and you will receive a half hour of support on us!

Call (847-382-4500), email (lhursey@techsell.net) or complete the form below if you have questions.

 

FrontRange Softens Mandatory Maintenance Policy for Small Business and Single Users

If you want to upgrade the very old version of GoldMine on your system, but have been avoiding it because of the prohibitive cost, there may be a solution for you.

If you only need one or two licenses, you can purchase GoldMine or upgrade GoldMine Standard Edition with the “No-Maintenance” plan. This plan eliminates the mandatory first year annual maintenance and beyond, providing a savings of $417 annually, until you decide you want the support from FrontRange.

However, you won’t be alone if you do have problems – Tech.Sell is here to help you.* And as always, we’re here to answer questions, provide training, install, configure, etc.

At any time you can purchase an annual maintenance-support plan from FrontRange for $417. The maintenance plan allows you to download updates and upgrades during the time your plan is current, along with unlimited technical support.

So if you’re tired of trying to make that old GoldMine work on anything newer than XP and integrate with Office products older than Office 2007, consider this affordable plan.

I should note that FrontRange is testing the water with this policy and can pull it at any time. However, those who take advantage of it now will not be affected if that happens. Take advantage, though, while it’s available!

Contact us for questions.

*Support available at our normal rates. Contact us for details.

NIMBLE LAUNCHES RELATIONSHIP INTELLIGENCE FOR SAFARI, FIREFOX, HOOTSUITE & CHROME

Nimble Smart Contacts for HootSuite, Chrome, Safari and Firefox – All the latest live info on anyone with a single click!

This morning we announced further additions to our Nimble Smart Contacts Everywhere strategy – The Nimble Smart Contacts Widgets for HootSuite, Chrome, Safari and Firefox lets you add, view and engage contacts to nurture relationships in every App in your browser.

scoblenimble

Instant Relationship Intelligence, Everywhere You Work

“Let’s face it, most people engage business prospects in multiple tabs in their browser including their email inbox, Google search, social platforms like LinkedIn and Twitter and customer facing business apps like CRM, and they are overwhelmed by contacts and communications. Nimble brings relationship intelligence to their workflow and our customers are turning Nimble into a verb as they use our Smart Contacts widget to prepare for more authentic, relevant engagement,” said Nimble CEO Jon Ferrara. “When it comes to understanding who somebody is, the best-thing to do is to “Nimble” them, and then let Nimble’s smart profiling technology provide rich, contact insights and communications summary.”

“Nimble Insights” On Any Contact, Instantly From Any App in Your Browser

When you think about Smart Contact profiles, consider this example of how it can work for you. Let’s say you keep tabs on Who’s Viewed Your Profile in LinkedIn. You know that the CIO you want to meet just looked at your profile, but you don’t know why. You have no context. There are no clues to give you the insight you need to start a meaningful conversation. The Nimble Smart Contacts Widget changes all that.

Read the full article here…

For a hands on tour of Nimble Contact Tech.Sell 

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The End of CRM – Dead Data vs. PRM Living Data Part 2

CRM becomes PRM – The end of dead contact data!

In our first installment we looked at the move from dead customer data to “living” data, primarily brought to us by the
social network. Here we talk about how to take advantage of live data in a PRM – Personal relationship management system.
Let’s look at how to put Live Data to work.

Nimble 6
Old school territory management vs. SocialSelling
How do you approach your market or territory?
 
The good old way is to plan your day, get in your car and drive to see potentially interested
customers or prospects. Then sandwich in a few phone calls, respond to a few
emails, and get ready for the next day. How many contacts did you make – 6? 12?
 
Effective PRM-equipped sellers receive an email to start their day, which includes planned calls and tasks, status of current opportunities, and suggested engagement opportunities pulled from the social network. They quickly create a group of likely prospects or
needed contacts and send them a note via email, Twitter or LinkedIn.
 
They make regular presentations, online to potential prospects or customers via
GoToMeeting or WebEx, eliminating geography and travel time from their routine.
 
A system that listens
A powerful PRM tool “listens and filters” the data literally telling you:
  • Who are the people that fit into your ideal customer profile?
  • Who are you due to reconnect with?
  • Who’s saying what right now?
  • Who’s made a change in jobs or other areas of their life?
  • Who’s tweeted posted or shared something they thought was important.
  • Even who’s watching you!
  • What system will tap into the stream, listen and filter for you?
 
Nimble Tapping into the living data stream
We are excited about Nimble.
It does all of the above and more. It’s an amazingly powerful tool that constantly updates your contact info with input
from your team’s data and the social network. At the simplest level, when you enter a contact, Nimble searches the social network and can automatically link info from LinkedIn, Go
ogle+, FaceBook, Twitter, Foursquare, etc. You even get a picture of your contact if it’s available.
Beyond the social network, Nimble delivers all the tools and features you need to supplement or
replace your existing CRM program. 
Features:
  • Contact info, including custom fields
  • Pending activities and historical data 
  • Email linking and management
  • Auto connection and updates from LinkedIn, Facebook, Twitter, Google+ and more
  • Calendar with Google calendar sync
  • Imports from CSV, Outlook and other sources
  • Simple deal / opportunity management
  • Available on any computer or tablet browswer
  • There is also a phone version with a focus on contact info. iPhone only.
  • No software to install
Take the next step!
Tech.Sell is an authorized partner for Nimble. We provide the jump start your program needs to
get up and running quickly. That includes; complete support for imports,
customization, personalized training and ongoing coaching to build your program.
 
We would welcome the opportunity to show you the new world of PRM and Living data. Join us for one
of our regularly scheduled tours, or visit the Nimble area of our website at techsell.net/nimble.

The End of CRM and DEAD data – Welcome PRM and LIVING data

Move over CRM theres a new world of PRM – Personal
Relationship Managing has suddenly turned on the lights to increase sales and
engagement opportunities for sales teams.
In the last couple of
years the old world of CRM has changed dramatically. For the first 20 years or
so that I worked in the customer relationship management arena, we dealt with
importing and working with
dead
data
.  All of the data on customers and prospects
was old, sometimes days, months or years.
By data I mean basic contact information;
names, addresses, email, phone, etc. More dedicated users of a good CRM system
updated each record with history of contacts, calls appointments etc. Still
this was old news. 
Suddenly all the informational rules changed with the social network. FaceBook, LinkedIn,
Twitter, Google+, Instagram, Foursquare, Blogs, to name a few of the more
established. Beyond these, new social informational sites open almost daily.
It seems everyone is dying to share every detail of his or her professional and personal life: What
and who they like; what they believe in; what they just purchased, reviews
of every product and service; where they are; pictures ,
selfies; tweets, blog articles, political
likes and dislikes, etc.
This Tsunami of information is anything but dead. People are updating and posting their data
instantly.
What does this mean to the sales professional?
Well it means you better have a PRM surfboard to ride this big wave and not drown in the sea of
information. There is an incredible amount of valuable sales data pouring out of the internet every minute, and it
s
about your clients and prospects. If you aren
t listening, because you arent using a PRM tools, your
competitor is!!
Next Installment
How to Change Old Data to Living Data
Call us at 847-382-4500  to register for
our next tour of Nimble and the world of Living data! or fill out the form below!

Chasing the best 8″ tablet – Samsung Pro 8.4 vs. LG Google Play 8.3

Just when I thought I had the perfect tablet, the LG GPad Google Play Edition 8.3″, along comes Samsung with their new PRO line of tablets. Unable to resist the temptation to chase the latest technology, I opted for the new 8.4″ Pro. Here are my findings and comparisons.

Software

Both units run the latest Android version 4.42 KitKat

The LG GPE (Google Play Edition) is pure Android with no bloatware software. The Samsung has a little but some of it is nice. The multi view gives you a little slide out menu that allows split screen operations of 2 programs.

Dimensions

The units are almost identical with 2-3 mm of each other. Of course if you bought cases for the LG, don’t think they will fit the slightly larger Samsung. The weights are very close.

CPU 

Samsung 2.3 GHz Snapdragon 800 – LG 1.7 Ghz Snapdragon 600 The Samsung seems a bit smoother and quicker.

Display

Here is a big area of difference with the edge going to the new Samsung.

Resolution 2560X1600 vs. 1920×1280

The Samsung Pro is brighter and the colors are truer. The LG has a slightly yellow cast to the whites.

Both screens are nice but again the edge to the Pro.

Camera

Edge to Samsung with an 8Mp camera with flash and lots of options vs a fairly stripped down 5MP rear camera.

Storage

Big difference here! Both unites had micro SD cards, but the LG is almost a joke. You can load it up with music videos, etc. on your computer and then insert it into the unit, but you can not write to it or access the files on it from the file explorer.

The Samsung allows total access to the SD card. The file manager let’s you write, copy drag and drop to the extra additional storage (up to 64 GB)

Sound

Another win for the Samsung. Much cleaner sound than the LG.

Price

The 16 GB Samsung is priced at $399.00. The 16GB LG GPE is $349.00

Recommendation

The Samsung is a better buy. The only other question you might be asking is would you want to consider a iPad mini for the same price. The SD storage and more open user interface, in my opinion give the edge to Samsung Pro.

Manage Your Leads and Grow Your Business – With a Selling Machine

FACT: 87% of all leads are NEVER pursued!
WHY?Because most companies don’t have a Lead Tracking System!
Turning a lead into a customer takes NURTURING.
On average a typical lead requires 6.7 touches to become a sale, yet 48% of all reps quit after just ONE attempt!
SOLUTION: Implement a SELLING MACHINE 

What’s a Selling Machine? – A simple CRM based system to keep sellers on track while measuring results and improving accountability.

I am amazed at the number of sales opportunities that are literally forgotten about. I’m talking about people who want to buy! Quotes that were requested but never followed up on by the seller. Talk about throwing commissions and income down the drain.
Systems that don’t work. Spreadsheets, target lists, quarterly forecasts, all share a common problem. They are typically not realtime. These tools are usually submitted on a weekly monthly or quarterly basis. They are static and not dynamic. They are a pain for the sales rep to update. Consequently sellers deal with teh daily activities and put off the busy work of keeping current on this management paperwork. When calls are made, next actions should be created or status should be updated. This makes it easy to focus on the real current opportunities and move past the time wasters. A lead really has 3 possible choices. Current interest and potential, future potential or no potential.  Tech.Sell works with sales teams to implement a SELLING MACHINE. A simple yet powerful system to track every lead through the sales process by both the sales rep and the manager.
We create a lead tracking and sales process based upon best practices and your input.
Your program can include automated follow up calls, drip marketing and reports to measure results in real time.

“We use the program regularly and it serves as a great tool in our weekly sales
meetings.  From everything that I can see, and experience, it is progressing quite well.
In terms of sales improvement, I can say, with certainty, that the program has held our
sales team far more accountable for their follow-ups and this has greatly diminished
the issue of any prospects “falling through the cracks”
.
Lizzie Ephraim Modern Process Equipment, Inc.

Our experienced consultants will coach you and go through reports to make sure that the program becomes part of your sales system.

SELLING MACHINES can be built on all versions of GoldMine or our cloud based systems Salesnet and LeadMaster.  We also consult on other CRM systems.


What would a 50% improvement in lead conversion rate mean to your bottom line?


Call us at 847-382-4500 to speak to a consultant